FAQ

Q: How does it work?

A: Revibe Connect sends silent vibrations to the wrists of users to gently remind them to get back to their work, studies, etc.

When users feel a vibration on their wrist, they are to simply ask themselves: “Am I doing what I’m supposed to be doing?”. If on-task, they keep up the good work! If off-task, it triggers them to get back to the task at hand. 

The ultimate goal is to foster independence by increasing metacognition (the act of thinking about one's own thoughts).

Q: How does it know when to vibrate?

A: We've developed five “Modes”, which determine the frequency of vibration reminders.

“Adaptive Mode” learns the user’s unique focus needs, adjusting the vibration reminders as needed. The user responds to Revibe Connect’s vibration reminders by tapping the device’s screen once if they were off-task, or twice if on-task. These user responses help Revibe’s machine learning algorithm to adapt the vibration reminders over time.  

The other four “Modes” are pre-programmed using research based tables to cover various levels of difficulty staying on-task: 

1- Low (mildly off-task; occasionally daydreams): Reminders about every 10 minutes

2- Moderate (moderately off-task; often daydreams): Reminders about every 7 minutes

3- High (significantly off-task; constantly daydreams): Reminders about every 4 minutes

4- Homework (for all focus levels): alternating internals of 15 minutes work time (with reminders about every 3 minutes) and 5 minutes break time 

Q: Is it a medical device that can be covered by health insurance?

Revibe Connect is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition; nor is it a substitute for any professional medical advice, diagnosis or treatment. Instead, Revibe is a behavioral tool designed to provide simple prompts for anyone and everyone who needs a reminder to get back to work. This means that the device is typically not accepted by insurance carriers, but we recommend checking with them to be sure.

Q: Will it work for my child?

A: Revibe Connect is best suited for kids who may have to rely upon teachers and parents to help them stay on-task. While it won't motivate kids who don't want to stick to their work, it will provide much needed reminders for those who do.

Q: What if my child is not honest about whether they are on-task or off-task?

A: This is an understandable concern that many parents have. According to our research, the vast majority of students are honest when asked to self-assess. It may help to explain to them that Revibe is only there to help, and can only help them if they are honest. 

Q: Where can I read scientific research about it?

A: Please click here to read a compilation of our studies. We will continue to conduct and share research in the future to help us improve future versions of Revibe Connect.

Q: Do you offer a money back guarantee?

A: Yes! We want you to be happy with your purchase, so we offer a 90-Day 100% money back guarantee.

Q: Does it come with a warranty?

A: Yes! Your purchase includes 13 months of the PLUS membership, which provides extended warranty. You receive free repairs and replacements for damaged devices, and replacement of lost/stolen devices at a fraction of the price! Renew your PLUS membership after 13 months to continue warranty coverage.

Q: How easy is it to set up?

A:  Very easy! All you have to do is download the Revibe Connect App from the App or Google Play Store, and follow the in-app Setup Wizard (tells you what to do step-by-step!). 

Q: Is it waterproof?

A: It iswater resistant, not waterproof. Everyday splashes like washing your hands are ok, but please don’t submerge the device into liquid by bathing or swimming with it on.

Q: Can others around the wearer hear or detect the vibrations?

A: Revibe Connect’s vibration motors were designed to be whisper-quiet for classroom use.

Q: Does it have a watch feature built in?

A: Yes! Tap the device’s screen once for the time to display. There is a setting in the app where you can disable time display if you are concerned it will be a distraction.

Q: How does it help at home?

A: Many users report wearing Revibe at home to help stay on-task with homework, extracurricular activities, and general household tasks/chores. Revibe’s “Homework Mode” was specifically designed for homework time!

Q: How do I know which size to order?

A: Small fits wrists measuring 10-18 cm in circumference. Regular fits 14-22 cm. We recommend measuring the wrist with a measuring tape (or use a string, then measure the string with a ruler).

Q: How do I turn it On/Off?

A: You can turn Revibe on by simply putting it on (the user’s natural movement will wake it up), and turn it off by taking it off and placing it in a quiet place (it will fall asleep within 20 minutes). Additionally, you can manually turn off Revibe in the app under Settings>Preferences>User Device Preferences>Mode>Off. 

Q: How do I adjust the intensity of vibration reminders?

If you are concerned that the intensity of the vibration is either too strong, or not strong enough, you can adjust this in the app under Settings>Preferences>User Device Preferences>Vibration Strength.

Q: Do text reminders feel different (have a different vibration) than regular vibration reminders?

A:Yes. A text reminder will vibrate just once to alert the user. Vibration reminder prompts use a variety of vibration patterns.

Q: How do I clear a text reminder from the screen?

A: Simply tap the screen once to acknowledge the text reminder and clear it.

Q: Which wrist do you recommend wearing it on?

We recommend wearing Revibe on your dominant hand. 

Q: How long does the battery last?

A: The battery will last for 1-2 days of normal use, but we recommend charging Revibe Connect daily for up to 2 hours.

Q: Why is there a paid subscription?

A: Revibe Connect collects a huge amount of data about the user’s behavior and activity; far more data than most wearables collect. Our goal is to be able to offer advanced insights that will help the user understand themselves and how to improve. There are costs associated with securely storing this data over time, which is why we have a subscription fee. 

Q: How does the wearable device connect with the app?

The device connects with the app via Bluetooth. The app works with wi-fi and cellular data.

Q: How close does the Revibe Connect need to be to the smartphone or tablet with the app on it in order for it to sync?

A: Within 20 feet. 

Q: How do I share the data from the app with my child’s teacher/counselor/doctor/parent, etc.? 

A: We are currently working on a PDF export function within the app so your child’s data can be shared. It will be launched soon!

Q: Can multiple people log into the app at the same time? 

A: Yes. 

Q: Can I use the same app subscription for multiple Revibe devices? 

A: Currently, no. Each subscription is linked to a specific device. This means, multiple people can share one device.

Q: Where can I see a list of all recent changes to the app?

Information on all app updates can be viewed on our Release Notes page.

Q: How secure and private is the data that you will be collecting?

A: We take privacy seriously, which is why all of the data that we collect is stored on servers following HIPAA guidelines. Please see our Revibe App and Online Platform Privacy Policy for more details.

Q: How long do you store the data that is collected?

A: With the paid subscription, we will store data as long as you are subscribed. Please see our Revibe App and Online Platform Privacy Policy for more details.

Q: Would you ever sell my data?

A: We may disclose de-identified or aggregated data that does not disclose any personal information of individual account holders or device users in order to:

  • Conduct internal research and analysis to improve our Revibe devices and algorithms; and
  • Advance research and drive advances in relevant diagnoses and treatments.

Please see our Revibe App and Online Platform Privacy Policy for more details.

Q: If I choose to end my subscription, will my data be deleted?

A: If you decide to cancel your subscription, we will save your data for up to 60 days in case you would like to renew. After 60 days, we will delete the data. Please see our Revibe App and Online Platform Privacy Policy for more details. 

Q: If I lose my Revibe and have to get a new one, will I lose all of my data/settings when I pair the new one with my user account?

A: Your user settings will be saved, so once you get your new Revibe, you can walk through the Setup Wizard in the Revibe app and connect your new device to the existing user.

Q: What resources do you provide to help me get my child's Revibe Connect approved for use at their school?

A: Please feel free to use our Intro for Teachers document to explain Revibe's use and benefit in the classroom. Should faculty have any further questions about the device, please have them contact support@revibetech.com.

Q: Could a Revibe device be used for potty training reminders?

A: Revibe is not intended for potty training; there are other devices on the market that are a better solution! 

Q: Can adults use a Revibe device?

A: Yes! Many adults use Revibe products for work or study.

Q: Can I order a replacement wristband?

A: Yes! You can order a replacement here.

Q: Do you ship internationally?

Unfortunately, we are not yet able to fulfill orders internationally, but it is in our future plans!

Q: Do you have special offers for schools or other organizations buying in bulk?

A: Yes! For more information, please contact sales@revibetech.com.

Q: Do you have a scholarship program?

A: We do not currently have a program to donate devices to individuals, but this is something that we are looking into developing for the future. Please be sure to subscribe to receive our email updates and current offers.

Q: Would you donate a device for a nonprofit fundraiser?

A: We do have a limited number of devices available to be donated to nonprofits and community groups who share our values and mission. To apply to receive a Revibe device for your organization, please email support@revibetech.com.

Q: Is Revibe on Donors Choose?

A: We are an approved vendor at DonorsChoose.org. It is free for teachers to create a project, and donors can provide funds to cover the cost of Revibe devices for your classroom. We have had teachers get matching funds from The Bill and Melinda Gates Foundation! Pretty cool!

Sizing

To find your size,

(1) please measure the circumference of the wrist in centimeters.

We recommend using a measuring tape, string or strip of paper along with a ruler.  

(2) Then refer to the images below:

 

Revibe Connect

  • Medical-Grade TPU (Buckle) Wristband

Revibe Classic

Wristband Options:

  • Silicone (Buckle)
  • Nylon (Buckle)
  • Velcro