Introduction
We respect your privacy and are committed to protecting it through our compliance with this Policy. This Policy describes the types of information we may collect from you or that you may provide when you access and use our Revibe online service (our “Service”), when you use our application for your mobile device (our “Application”) or when you use one of our Revibe devices in conjunction with the Service or the Application, as well as our practices for collecting, using, maintaining, protecting and disclosing that information. We refer to our Service and our Application cumulatively as our “Platform.”
This Policy applies to any information that we collect on the Platform, including any information you input into the Platform, any information in any emails, posts, texts and other electronic messages between you and the Platform, and any information transferred to the Platform from the Revibe device about the user of that device. This Policy does not apply to any other information that we collect by any means.
Please read this Policy carefully to understand our policies and practices regarding collected information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Platform. By accessing or using our Platform, you agree to this Policy. This Policy may change from time to time. Your continued use of the Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.
Information We Collect
We may collect several types of information from and about users of our Platform, including information by which users may be personally identified, such as:
With respect to the Platform account holder only:
The account holder’s name;
The account holder’s e-mail address;
The account holder’s date of birth (if the account holder is an individual);
Persistent identifiers that are associated with the account holder, such as the account holder’s IP address and mobile device ID; and
The account holder’s billing information, including billing contact information (e.g., billing address), credit or debit card numbers, security codes and other financial information; and
Any additional information you choose to provide in communications with us through the Platform.
With respect to users of each Revibe device linked to the account holder’s account on the Platform:
The type of Revibe device used by the device user;
The device user’s “Nickname” (which could include the device user’s name if you voluntarily choose to input that information in this field);
The device user’s birth month and year;
Persistent identifiers that are associated with the device user, such as the device user’s IP address and mobile device ID (if the device user chooses to access the Platform on the device user’s computer or device rather than on the account holder’s computer or device);
The device user’s grade in school (if in school);
The device user’s class schedule (if in school);
The device user’s gender;
The device user’s height and weight;
Whether the device user is right-handed or left-handed; and
Raw data transmitted from the device user’s Revibe device, such as a user’s responses to reminders (taps), fidgeting behaviors (physical movement), and number of steps (accelerometer).
We consider the following subset of the above-listed information to be personally-identifiable information and such information is cumulatively referred to in this Policy as “Personal Information”:
The account holder’s name;
The account holder’s e-mail address;
The account holder’s billing contact information (e.g., billing address);
Persistent identifiers associated with the account holder or device user, such as the IP address or mobile device ID of the account holder or device user;
The device user’s name (to the extent you voluntarily choose to input this information in the “Nickname” field);
Any additional personal information you choose to provide in communications with us through the Platform, such as if you choose to include personal information when contacting us with a question via the online platform.
We collect the account holder information described above when you provide this information to us directly while registering to use our Platform, updating your account settings via the Platform, filling in information necessary for our third-party payment processors to process payments for Platform subscription fees, and communicating with us through the Platform. We collect the device user information described above when you input it directly into the Platform using the Platform’s features designed for this purpose and, with respect to the raw data from the device user’s Revibe device, through the transmission of such data to the Platform through the Revibe device’s Bluetooth connectivity.
In connection with our on-going review of customer experiences, you may also be selected to provide feedback on your opinions and impressions of the effectiveness of the Platform and its features. You provide this information to us by voluntarily agreeing to participate in such surveys and filling in and submitting online forms.
If you do not want us to collect this information, your choice is (1) not to provide such information to the Platform, or (2) not to register for the Platform, or to not access or use the above-mentioned features of the Platform. Please note that by omitting such information or declining to access or use certain features of the Platform, you may be unable to access certain portions or features of the Platform and the effectiveness of certain services provided via the Platform may be hindered.
Automatic Information Collection
When you access, use and navigate through the Platform, the Platform may use certain technologies (described below) to collect automatically the following information:
Traffic Data / Usage Details. When you access and use the Platform, we may collect automatically certain details of your access to and use of the Platform, including traffic data, logs and other communication data, your navigation paths, actions and patterns in and through the Platform, the resources that you access and use on or through the Platform and the referring and exit pages.
Computer and Device Information. When you access and use the Platform, we may collect information about your computer or mobile device and your Internet connection, including IP address, operating system, browser type, the mobile device’s unique device identifier, and mobile network information.
If you do not want us to collect this information automatically your choice is to not access or use the Platform.
We use the following technologies for automatic information collection:
Cookies (or mobile cookies). A cookie is a small file placed on your computer or mobile device. It may be possible to refuse to accept cookies by activating the appropriate setting on your browser or mobile device. However, if you select this setting you may be unable to access certain parts or features of the Platform.
Web Beacons. Certain pages or portions of the Platform may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related usage statistics (for example, recording the popularity of certain content and verifying system and server integrity).
Embedded Code. Certain pages or portions of the Platform or embedded tools available on the Platform may use embedded hidden code to collect information about usage flows through the Platform and other similar usage statistics.
IP Address. When you log into our services, we store the internet address that you are logging in from. We use this information to detect fraud and to comply with region-based legal requirements.
How We Use Information We Collect
We use information that we collect or that you provide to us, including any Personal Information, to:
Generally operate and present the Platform and its contents to you;
Present you with data visualizations (graphs and charts), metrics and patterns, including presenting the device user’s focus score, focus rate, response rate, steps, fidgets, average attention span;
Aid you and each device user in goal and progress tracking;
Aid you in customizing vibration reminders on each Revibe device;
Operate and employ on your behalf our proprietary machine learning algorithms to “learn” the device user’s focus needs and adapt the frequency of vibration reminders on each applicable Revibe device accordingly;
Notify the account holder about account status, payment transactions or changes to our Platform and any products or services we offer or provide through it, via messages sent to the account holder’s e-mail address;
Only if the account holder is an individual direct consumer (as opposed to a school or other organization) who has entered into our Terms of Service https://revibetech.com pages/terms, provide the account holder with promotional information about our own products and services, by messages sent to the account holder’s e-mail address;
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us (including our Terms of Service https://revibetech.com/pages/terms and Revibe for Organizations Online Subscription Agreement http://info.revibetech.com/organization-agreement;
Securely transmit your billing and payment information to our third-party payment processors to allow such third-party payment processors to store and use such billing and payment information to process your payments for Platform subscription fees (please note that we do not otherwise use, process or store any of your billing or payment information on our systems); and
In any other way that we describe when you provide the information and for any other purpose with your prior consent.
The traffic data, usage details and “persistent identifiers” we collect help us to improve the Platform and to deliver a better and more personalized experience by enabling us to:
Estimate our audience size and usage patterns;
Learn to improve the “flow,” organization and user interface of the Platform;
Recognize you when you use the Platform and store information about your preferences, allowing us to customize the Platform according to your individual interests; and
Speed up your searches.
We use the client feedback you provide in response to surveys you complete to improve the functionality of the Platform and ensure our expectations for product and service quality service are being met.
Disclosure of Information We Collect
We may disclose information that we collect or that you provide to us, including any Personal Information:
To our subsidiaries and affiliates;
To contractors, service providers and other third parties we use to support our business and who (1) need to know such information to support our permitted uses of information in accordance with this Policy, and (2) are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which information held by us about our Platform users is among the assets transferred and in any due diligence review with respect to any such proposed transaction;
For any other purpose disclosed by us when you provide the information;
For any other purpose with your consent;
To comply with any court order, law or legal process, including to meet national security and law enforcement requirements and to respond to any government or regulatory request;
To enforce our rights arising from any contracts entered into between you and us, including our Terms of Service https://revibetech.com/pages/terms and Revibe for
Organizations Online Subscription Agreement http://info.revibetech.com/organization-agreement and
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, the Platform’s users or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Additional Uses and Disclosures of De-Identified / Aggregated Information
We may convert or combine Platform traffic data, raw data (e.g., taps, fidgets, steps) that is collected from a Revibe Device and/or demographic data that you provide into de-identified or aggregated data that does not disclose any Personal Information of any individual account holder or device user. We may use and disclose to third parties such de-identified or aggregated data for any lawful purpose and without restriction, such as::
Conduct internal research and analysis to improve our Revibe devices and algorithms; and
Share such information with third parties to advance research for ADD/ADHD and other conditions and drive advances in diagnosis and treatment.
Such de-identified or aggregated data does NOT include any Personal Information of any individual account holder or device user. We will not sell any Personal Information we collect or disclose any Personal Information we collect to third parties for their targeted advertising or marketing purposes.
Tracking
Tracking involves the use of cookies, web beacons, or other embedded code or tracking technologies to collect, analyze and store information on a user’s behavior over time on multiple sites, including information on the sites visited, products viewed, products purchased and other online interactions. Tracking information can be used to enable companies to make interest-based (behavioral) advertising available to users on multiple sites that they visit.
We do not currently collect Personal Information about your online activities over time and across third-party sites for tracking purposes. We do not currently allow third parties to collect Personal Information on the Platform that could be used by them to analyze and store information about your online activities over time and across third-party sites for tracking purposes. Therefore, the Platform DOES NOT currently respond to any “Do Not Track” signals from your computer or mobile device, and if your computer or mobile device sends a “Do Not Track” signal to the Platform, the Platform WILL NOT treat you differently from users who do not send such signals.
Choices About How We Use and Disclose Your Information
You have certain choices regarding the Personal Information you provide to us.
You can set your browser or mobile device to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on the Adobe website, accessible here. If you disable or refuse cookies, some parts of the Platform may then be inaccessible or not function properly.
If you do not wish for us to notify you about special promotional offers related to the Platform or other products and services offered by us, you can opt-out by simply clicking on the “Unsubscribe” or “Updating your e-mail preferences,” link in the most recent e-mail you received from us and follow the prompts that appear. For the e-mail opt-out to function across time, you must have your browser or mobile device set to accept cookies so the Platform can recognize you and your preferences. This opt-out does not apply to information provided to you by e-mail as a result of a purchase made on the Platform (e.g., a transaction receipt for subscription fees), or as a result of a customer service request initiated by you.
Users Outside of the United States
Our Platform is hosted in the United States and our services are provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are a user accessing our Platform or services from the European Union, Asia or any other region with laws governing personal data collection, use, and disclosure that differ from United States laws, please note that you are transferring your Personal Information outside of your home jurisdiction, and that by providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above, and to our use and disclosure of your Personal Information in accordance with this Policy.
Your California Privacy Rights
If you are a California resident, you may obtain certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to support@revibetech.com. Please note, however, that currently, we do not disclose any of your Personal Information to third parties for their direct marketing purposes.
Accessing and Correcting Your Information
You can review and change certain portions of your Personal Information collected by logging into the Platform and visiting your account profile page.
You may also send us an email at support@revibetech.com to request access to any Personal Information that you have provided to us or to correct or delete that Personal Information. We will evaluate such requests on a case-by-case basis. Please note, however, that we cannot delete certain portions of your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Children Under the Age of 13
In some instances, Revibe devices may be purchased by a parent or legal guardian directly as an individual direct consumer (as opposed to a school or other organization) for use by his or her child under the age of 13. In this situation, when linking the child’s Revibe device to the account holder’s Platform account, the account holder (the child’s parent or legal guardian) may input in the Platform the information, including Personal Information, about his or her child that is described above with respect to Revibe device users (e.g., “Nickname” and demographic information). Additionally, the Revibe device may transmit to the Platform the information about the child that is described above with respect to Revibe device users (e.g., raw data on taps, fidgets and steps). Please see the section above titled “Information We Collect and How We Collect It” for a description of the types of information that may be collected about Revibe device users. Children under the age of 13 are not permitted to act as account holders, and therefore none of the information collected that is specific to account holders (as described above) will be collected with respect to children under the age of 13.
In this context, prior to collecting any Personal Information about your child, we will obtain your “verifiable parental consent” to such information collection. We currently obtain your “verifiable parental consent” in two ways:
By requiring you to provide, prior to collecting any information about your child, your credit card, debit card or other payment information in connection with your payment of Platform subscription fees; and
Following your acknowledgment and consent to our Parental Consent form, sending a message to the account holder’s e-mail address (your e-mail address) with a unique link that must be clicked to indicate your “verifiable parental consent,” and then sending an additional confirmation message to the account holder’s e-mail address at a later time.
Our practices for using and disclosing Personal Information of Revibe device users under the age of 13 are the same as our practices for using and disclosing Personal Information of Revibe device users generally. Please see the sections above titled “How We Use Information We Collect,” “Disclosure of Information We Collect,” and “Additional Uses and Disclosures of De-Identified / Aggregated Information.”
Revibe device users (including those Revibe device users who are under the age of 13) are not enabled to make any Personal Information publicly available via the Platform.
As a parent or legal guardian, you have certain rights to control the Personal Information we have collected with respect to your child. Upon your written request to us by e-mail at support@revibetech.com, and provided you have cooperated with us in our reasonable efforts to verify that you are the child’s parent or legal guardian, we will provide the following to you:
A description of the specific types or categories of Personal Information collected regarding your child;
A means of accessing, reviewing and correcting any Personal Information collected from your child; and
The opportunity at any time to refuse to permit our further use or future collection of Personal Information from your child, or to direct us to delete your child’s Personal Information.
Please note that you may review, correct, refuse our further use or collection of, or request the deletion of the Personal Information of your child by following the procedures described above in the section titled “Accessing and Correcting Your Information.” Please also note that the deletion of or the refusal to permit further use or collection of Personal Information of your child may hinder certain features or functionality of the Platform.
If the applicable Revibe device has been purchased by a school or other organization pursuant to our Revibe for Organizations Online Subscription Agreement http://info.revibetech.com/organization-agreement, we collect Personal Information of and about such device users (including children under the age of 13) only for the use and benefit of the organization as authorized and described in our Revibe for Organizations Online Subscription Agreement http://info.revibetech.com/organization-agreementa and for no other commercial purpose, and therefore we presume (after providing the organization with full notice of our collection, use and disclosure practices) that the organization’s authorization for the collection of the child’s information is based upon the organization having obtained the parent’s or legal guardian’s consent.
Data Security
We have established and will maintain reasonable measures to protect the confidentiality, security and integrity of Personal Information collected pursuant to this Policy and to secure Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. We will also take reasonable steps to disclose Personal Information only to service providers and other third parties who are capable of maintaining the confidentiality, security and integrity of such Personal Information, and who provide assurances that they will maintain the Personal Information in such a manner.
All information that you provide to us is stored on our servers behind firewalls. All payment information collected in connection with Platform subscription fees will be encrypted and transmitted securely using Secure Sockets Layer (SSL) technology to a reputable third-party payment processor for processing.
The safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Platform. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Platform.
Changes to Our Privacy Policy
We post any changes we make to our Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you by email to the primary email address specified in your account and through a notice on the Platform home page. The date the Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Platform and this Policy to check for any changes.
Contact Information
The Platform is operated by Revibe Technologies, Inc., a Delaware corporation with its headquarters in North Carolina. To ask questions or comment about this Privacy Policy and our privacy practices, contact us:
by mail, at 3331 Heritage Trade Drive, Suite 101, Wake Forest, NC 27587;
by telephone, at 919-521-8444; or
by e-mail, at support@revibetech.com.
Revibe Website Privacy Policy
This privacy policy discloses the privacy practices for RevibeTech.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.